This Privacy Policy explains how Keyada (“Keyada”, “we”, “us” or “our”) collects, uses, stores and shares personal information when you visit keyada.app, join founding access, create an account or use the Keyada service.
1. Information we collect
Information you provide
- Contact details, including your name, work email address, business name and role.
- Account, subscription, onboarding and support information.
- Instructions, approvals, feedback and communications you send to Keyada.
Connected business information
When an authorised customer connects a business system, Keyada may receive information from that system that is needed to provide the service. Depending on the connection, this can include financial, customer relationship, pipeline, project, delivery, operational and workplace information. The exact information depends on the permissions granted and the connected provider.
Service and device information
We may collect service activity, diagnostic records, browser and device information, IP address, timestamps and information needed to operate, maintain and protect the service.
2. How we use information
- Provide, operate and improve Keyada.
- Analyse connected business activity and produce briefings, opportunities, recommendations and measured outcomes.
- Carry out actions that an authorised user has explicitly approved.
- Maintain business context, decision history and outcome records for the customer’s service.
- Manage accounts, subscriptions, communications, support and founding-access requests.
- Detect misuse, investigate problems and meet legal obligations.
3. Our basis for handling information
We handle information to provide the service requested by customers, with consent where required, for legitimate business purposes such as operating and improving the service, and to meet legal obligations. Customers are responsible for ensuring they have the authority to connect systems and provide business information to Keyada.
4. When information is shared
We may share information with carefully selected service providers that help us host, operate, communicate, process payments, provide support or maintain Keyada. We may also share information:
- with connected providers when an approved action requires it;
- when the customer directs or authorises us to do so;
- to comply with law or protect legal rights and safety; or
- as part of a genuine business reorganisation, subject to appropriate safeguards.
We do not sell personal information.
5. Storage, retention and international processing
Keyada and its service providers may process information in New Zealand and other countries where the infrastructure used to provide the service is located. We retain information for as long as needed to provide the service, meet legal and accounting obligations, resolve disputes and maintain appropriate business records. The retention period depends on the type of information and the customer’s relationship with Keyada.
6. Your choices and rights
Depending on the law that applies, you may ask to access, correct or delete personal information, object to or restrict certain uses, or withdraw consent. You may unsubscribe from marketing communication using the link provided or by contacting us. Some information may need to be retained where required by law or necessary to establish, exercise or defend legal claims.
7. Connected systems and third-party services
Connected providers have their own terms and privacy practices. Removing a connection stops future access through that connection, but does not automatically remove information already needed for legitimate service, recordkeeping or legal purposes. Customers can contact us about deletion and retention.
8. Children
Keyada is a business service and is not directed to children. We do not knowingly invite children to create accounts or submit personal information.
9. Changes to this policy
We may update this policy as the service or legal requirements change. We will publish the updated version here and change the “last updated” date. Material changes may also be communicated directly to customers.
10. Contact
For privacy questions or requests, email privacy@keyada.app. We will respond in accordance with applicable privacy law, including the New Zealand Privacy Act 2020 where it applies.